Professional outsourcing solutions
Customised to meet your business needs

Contact Us

You can define your needs and request a quote from or let our consultants analyze your business needs and suggest the most efficient outsourcing plan according on the type and size of your operation.

14 Gagarini St, Saburtalo,

Tbilisi, Georgia.

 

Phone:
+(995) 32 2555885

Email:

contact@outsource-ge.com


Skype:
outsource-ge

About us

Outsource Georgia provides business process outsourcing services with special expertise in the fields internet based businesses and inbound-outbound call centers.

We work to provide you, our client, with a one-stop-shop covering any business activity required and offer customized solutions, and cost-effective HR plans tailored according to your business needs. You can start small and than scale up depending on your preferences and business needs. With us you can lower costs of operations while maintaining the quality.

 

Outsource Georgia offers wide range of business process supporting services. We are specialized in hiring professionals of different fields. It can be an inbound call/contact center, telemarketing, Data Mining and Internet Research, IT services, translation, accounting or different business process supporting services. We'll have skilled and knowledgeable professionals, who meet the standards of international companies support your business at the fraction of the cost of similar jobs in Europe.

 

Outsourcing supporting processes gives your organization time to focus on the business core while not being concerned of routine activity. You are provided with an effective process resulting in the reduction of the overall operational costs. So contact us for a quote and push your business ahead.

We belive in people!

People are the number one priority in our company. We realize how important is the contribution made by every employee.

 

Our managers and team leaders are all highly skilled and experienced as well as dedicated to the success of both our operation and your business.

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24/7 Multilingual inbound/outbound contact center offering services in English, German, French, Italian, Spanish, Georgian and Russian.

Services:

Outsourcing outbound call center and telemarketing services can significantly increase sales and customer retention for your company. We will tailor our unique sales and service training with information about your products and services and professionally promote your company to targeted segments. Our team is trained to combine objectives of outbound calls; for example to update database while making survey calls, promptly handle complaint in the phone sale, arrange sale call back as a result of satisfaction survey, and more.

Outbound call center
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Inbound contact center

OutSource Georgia offers a state of the art inbound\outbound contact center services.  We provide 24/7 multilingual contact center services via phone, live chat, emails, ticketing system, wall boards, and any other way our customer requires.

 

We regularly provide services in English, German, and Russian. French, Italian, Spanish as well as other European languages can be added upon request.

Our contact center utilizes hosted VoIP technology to offer high flexibility and answer any telephony requirements while maintaining minimal costs and allowing our client full control over PBX activity as well as the ability to select the service that best fits the operational needs and budget of the project.

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Business Process Outsourcing

BPO services save companies valuable time and money from the daily dealings with non-core business processes, allowing them to focus marketing, development, production, or on whatever it is that matters most to them.
Our service promotes process efficiency while enabling to scale and adjust with ease.

 

Outsource Georgia offers a wide range of services inclouding Back Office Work, Data Entry, IT support, Shipment monitoring, ​Payment and Claims Processing, eCommerce customer Fraud assessment, Dispute & Charge-Back management​, Accounts management, Data Mining and Internet Research, Translations from and to Russian-German-English-Italian-French, and more.

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Looking for telephony solutions? We offer the setup and utilization of a customer owned VoIP system (cloud or hosted), with optional management ​​​as a service. Take your setup with you when you leave or expand it accordig to your needs. Its your system, your in control.

Why Georgia

 

Georgia is becoming one of the top preferred locations in post Soviet space and Eastern Europe in terms of call center and business process outsourcing services.

It ranks in top 10 Ease of Doing Business countries by The World Bank and IFC Economy Rankings report, June 2012. Skills and knowledge of the labor pool, economic growth of the country, cultural proximity as well as very competitive costs are some of the main reasons that make Georgia so attractive for outsourcing. To sum up, we are offering the best trade-off in the world from a quality/price perspective.

Interaction Analytics and Quality Control

Thousands of calls, emails and online chat sessions with customers  hold a wealth of valuable business insights such as what customers like and dislike about the company’s products and services, what they need and want, and what dissatisfies them, their intent and sentiment— insights that impact companies’ key performance metrics. We will analyze and transform the valuable yet hidden information in customer interactions into business results, prepare the workforce for handling customer interactions, shaping interactions in real-time, and continuously improving future interactions. We will prepare data analysIs and customer preferences reports without spending extra time and efforts on special surveys.